We’re excited to share that TeleMed2U is transitioning to a new patient care platform: AdvancedMD—a platform designed to improve your experience and make managing your healthcare easier than ever.

• Medical emergencies or if you feel unsafe
• Technical difficulties while connecting to a telehealth appointment

Text Messaging with Your Care Team

• You are having technical trouble when connecting with your provider via telehealth for an upcoming appointment
• Assistance with accessing your patient portal

• ❌ Prescription refill requests
• ❌ Appointment changes
• ❌ Speaking with your provider

Joining your Telehealth Visit on Our New Platform

1. Click the link!

You will receive a telehealth link via text and/or email for your upcoming appointment, 24 hours prior to your visit.

2. Enter in your details

4. Joining with Zoom

You can join through the Zoom App (preferred method)

OR
‍
Click “Join from your browser”

5. Make a payment

If a copay, co-insurance or deductible is required, payment will need to be made on the platform before joining your telehealth visit.

By participating in this telehealth appointment, you acknowledge and agree to the following:

• You are responsible for any copayments, coinsurance, or deductible amounts associated with this visit, as determined by your health insurance plan.
• Payment are required at the time of service
• If your insurance denies coverage or only partially covers the cost, you will be responsible for the remaining balance.

If you have any questions about your coverage or financial responsibility, please contact your insurance provider or our billing department before your appointment by messaging us through your patient portal or texting at 855-446-8628.