Frequently Asked Questions

You have questions, we have answers. If you can’t find an answer to your question below feel free to contact us.

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What is TeleMed2U?

TeleMed2U is a multispecialty telemedicine provider, proudly serving patients directly, enabling patients to visit doctors face to face over video, through our online platform. Our network of board-certified physicians is span across more than 20 different medical specialties.

What can be treated through Telemedicine?

From behavioral health to endocrinology, our online doctors can help you with a variety of medical conditions spanning over 20 specialties.

Our doctors can provide specialist care for chronic health conditions (like diabetes management by an endocrinologist) or second opinions (for example an epilepsy disorder evaluation by a neurologist).

Outside of acute and emergent issues, such as those requiring someone to go to an emergency Department or to call 911, telemedicine can help evaluate your clinical condition.

How much does it cost?

TeleMed2U accepts most insurances. Pricing varies based on your insurance plan. Visits can be as low as $75 without insurance. When paying out of pocket, pricing is always provided before a visit and you’ll never get a surprise bill from us or your insurance provider.

View our pricing details.

What insurance do you accept?

At TeleMed2U we accept most insurance plans, view all plans.

Can I use my Medicare plan?

Yes, we accept Medicare. Exclusions may apply for certain specialties.

Do I need a referral from my primary care physician?

Most patients do not need a referral to see a specialist at TeleMed2U. If your insurance company requires a referral, our staff will work with you to obtain the required referral.

How do I schedule my initial appointment with a TeleMed2U specialist?

You can self-schedule an appointment through our scheduling portal.

If you have questions regarding scheduling your appointment, please call (916) 740-3721 or  [(855) 446-TM2U (8628)

Who do I call if I need to cancel or reschedule my specialty visit?

Please call us at (916) 740-3721 or (855) 446-TM2U (8628) should you need to make a change to your appointment.

Can the consult be done on a mobile device?

Consults can be done on mobile devices with the correct software video and audio capabilities. One of our scheduling team members can assist you with questions specific to your device.

How long is an appointment?

Appointment duration will vary based on the medical specialty and if this is your first or a follow up appointment.

What are the next steps after my appointment with the specialist?

Next steps after a visit with one of our doctors is no different than when you see a doctor in person. The usual next steps are to schedule a follow-up appointment, get any tests or labs that your doctor may have ordered. Our staff can help you schedule your next appointment.

Can your doctor prescribe medication and how do I receive my prescription?

TeleMed2U doctors can prescribe medications like any other doctor you visit.

When it comes to prescriptions, our doctors evaluate the medical need before prescribing.

The prescriptions are sent electronically to the pharmacy of your choice.

We currently do not prescribe certain controlled substances like narcotics or benzodiazepines.

Can your doctors prescribe refills for my existing medications?

TeleMed2U providers can refill medications when appropriate.

How do I obtain my imaging, test or lab orders?

All orders are sent electronically to the location of your choice.

Is my consult private and secure?

Yes, TeleMed2U’s platform is private and secure meeting HIPAA AND HITECH regulations

All interactions between you and your doctor are encrypted so they remain strictly confidential.

I have a question that isn’t listed here. Can you help me?

Please contact us at (916) 740-3721 or (855) 446-TM2U (8628) or email us at info@telemed2u.com