Director of Business Operations

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Admin
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Roseville, CA
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Full-Time

Company Description:

TeleMed2U is a leading multi-specialty telemedicine practice with an expansive network of board-certified specialist providers whose expertise spans twenty-three medical specialties and sub-specialty fields. At its core, TeleMed2U is an innovative technology enabled services company. TeleMed2U has developed a cutting-edge portfolio of telemedicine technologies and solutions that will revolutionize care delivery and drive better patient outcomes across in-patient and out-patient settings. Through the use of technology, our company has been built to serve the increasing demand for specialty care stemming from evolving needs amongst primary care providers, health plans and patients directly.

Currently at TeleMed2U, we have a unique opportunity for the right leader to play a huge role in the growth of our multi-specialty virtual care company. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Brief Overview:

The Director of Business Ops is responsible for the non-clinical operations of TeleMed2U under the direction of the Chief Executive Officer. You will work hand-in-glove with our Directors of Clinical Ops across business divisions to achieve operational excellence for the Ops function. Some of the area of focus for this role are direction and implementation of new service lines or growth initiatives, facilitate QBRs, identify and implement process efficiencies, facility maintenance, ownership of backlog and patient flow, non-clinical audits, credentialing, client grievances.

Job Responsibilities:

  • Acts as a strategic and operations focused leader that works closely with Clinical Ops and the wider team to achieve Operational Excellence in all areas of the business driving revenue growth.
  • Analyze data to look at trends and find problems
  • Actively identifies process efficiencies and owns the end-to-end process for developing solutions and implementation in collaboration wit other directors and leadership team,
  • Directs and assumes responsibility for the systematic and timely referral of patients requiring specialty consultation and follow-up. Manages the development, implementation, and enhancement of referral systems, strategies, and technologies.
  • Provides timely, accurate and complete reports on the operating condition of the company.
  • Carries out non-clinical audits and owns facilitation and management of outcomes/actions.
  • Directs and owns clerical scheduling
  • Actively engages with B2B clients and handles client grievances with a key focus on customer retention and growth whilst always delivering a high-quality service.
  • Collaborates and facilitates internal and external quarterly business reviews (QBRS)
  • Works closely with the CMO and the sales team for all new revenue initiatives.
  • Ensures patient timely access to TeleMed2U’s Specialty Care Services. Monitors, promotes, and directs quality and productivity improvements as it relates to all services.
  • Provides oversight and direction to maximize provider utilization and maintain sufficient capacity planning by Specialty to meet the needs of our B2B clients and DTC patients.  
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Ensure proper processes are in place for payer eligibility and copay validation to minimize leakage and uncollected charges.
  • Collaborate with the Director of Clinical Operations and Manager of Credentialing Services to ensure providers are credentialed & contracted with the appropriate payers.

Qualifications:

  • Corporate management
  • Financial planning and strategy
  • Strategic planning and vision
  • Promotion and implementation of process improvement
  • Forecasting
  • Marketing and business development
  • Budget development

Education/ Experience Required

  • Minimum 3 years of Healthcare Operations or related experience required
  • Typically requires 5+ years of leadership experience
  • Bachelor’s Degree (required), Master’s Degree (preferred)
  • Project Management Professional Certification (preferred)
  • Lean Six Sigma/Six Sigma Certification (desired)

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